This role will be a Hybrid Role (3 days Onsite / 2 Remote) M-F 37.5 hrs weekly. 30 Minute Unpaid Lunch Break No Holiday work, Overtime or travel required No Parking Provided. Consultant will join a team of 20 engineers and product managers, focusing on improving the rider experience across buses and subways.
Develop and maintain design systems and style guides to ensure consistency across digital platforms (including all signage for NYCT/LIRR/MNR). Partner with UXR to understand rider needs, behaviors, and pain points. Maintain a user feedback loop to continuously improve the user experience.
Collaborate closely with product managers, engineers, and other stakeholders to ensure alignment on user needs and business goals. Partner with Creative team (who own the company brand). Present design concepts and research findings to senior leadership and other stakeholders.
Establish and document UX processes, and best practices. Implement user testing, and other quality control measures.
Experience:
Skills:
Preferred:
Salary commensurate with scope of work job experience Proper footwear required to perform tasks in a safe manner. Perform other reasonably related duties as required. New Wave People is an Equal Opportunity Employer (EEO).
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