Job Description

Would you like to be responsible for managing user relationships with TopCour members and individuals within the community, while also influencing decision making towards utilizing TopCourt as tennis' premier online instruction platform? Do you have the business savvy, technical insight, and background necessary to help further establish TopCourt as the global leader in the e-learning and tennis entertainment space?

As a customer success manager, you will have the exciting opportunity to help shape and deliver on a strategy to build mind share and broad use of TopCourt's platform within global professional communities. Your responsibilities will include:

• Successfully on-boarding new TopCourt members
  
• Replying to inbound support requests
• Pushing the boundaries for how we can better serve our customers and create memorable experiences
• Driving the necessary business, strategic and technical relationships to establish new business, or prolong existing business
  
• Working closely with the TopCourt sales and product team to drive the day-to-day interactions with our customers in order to build long-term business opportunity

Roles & Responsibilities:

• Serve as a key member of the TopCourt team by helping drive overall market growth and membership retention rates 
  
• Work closely with the brand team for social campaign strategy and implementation
• Work closely with the customers to ensure they are successful using our services
  
• Implement and manage reporting systems to track the effectiveness of the customer success efforts 
  
• Prepare and give business reviews to the management team regarding progress and roadblocks to establishing new engagements
  
• Handle a high volume of engagements and the fast pace of the venture-back technology world
• Be comfortable with speaking to customers and serving their needs

Qualifications:

• Willingness to speak with customers 
• Proven track record of taking ownership and driving results
• Ability to effectively lead and work with a variety of organizations, management levels, cultures, and personalities
  
• Exceptional interpersonal, collaboration, and communication (both written and verbal) skills
• Experience collaborating with both technical and non-technical stakeholders across multiple teams
• Tennis experience and genuine enthusiasm preferred
• 2+ years customer service and/or brand experience required

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